Give your customers instant, accurate support around the clock. We integrate Intercom's AI-powered customer service and e-commerce agent with your Shopify store, so shoppers get quick answers on orders, products, and policies — while your team focuses on the conversations that actually need a human touch.
What's included:
- Intercom account setup and Shopify store connection
- AI agent configuration for common customer queries (order status, shipping, returns, product info)
- Knowledge base setup and training using your store's existing FAQs and policies
- E-commerce features setup — order lookup, product recommendations, and cart recovery prompts
- Chat widget branding to match your store's look and feel
- Escalation rules configuration, so complex queries route to your support team automatically
- Testing across common customer scenarios before go-live
- Basic reporting setup to track resolved queries and customer satisfaction
Why it matters:
Most customer questions are repetitive — "where's my order," "do you have this in another size," "what's your return policy." An AI agent handles these instantly, any time of day, while giving your team back the time to focus on higher-value support and sales conversations. It's a strong fit for stores with growing order volume or limited support staff.
Ready to get started? Place your order directly above.
Have questions first, or prefer to discuss your setup before committing? Chat with Zumi to schedule a meeting or request a custom quote.
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