Running a store means things come up — a broken theme setting, an app conflict, a checkout glitch. The Shopify Support 6-Incident Pack gives you a bank of 6 support incidents to draw on whenever you need help, without the commitment of an ongoing retainer.
What's included:
- 6 support incidents, redeemable individually as issues arise
- Troubleshooting for theme, app, and functionality issues
- Minor bug fixes and configuration corrections
- Assistance with Shopify settings, product, or collection issues
- Guidance and quick fixes for checkout, payment, or shipping errors
- Support requests logged and tracked via ticket, with resolution updates
- Incidents valid for 12 months from purchase date
What counts as an incident:
Each incident covers one distinct issue or request. Larger requests — such as new feature builds, redesigns, or major customizations — are scoped and quoted separately.
Why it matters:
Not every store needs full-time support, but most run into the occasional issue that needs a fast, reliable fix. This pack gives you direct access to help when you need it, without paying for support you're not using.
Ready to get started? Place your order directly above.
Have questions first, or prefer to discuss your setup before committing? Chat with Zumi to schedule a meeting or request a custom quote.
Note: Before You Place Your Order
- Please take a moment to review our Terms of Service, Subscription Policy, and Refund Policy carefully.
- By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to the terms outlined in these policies.